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Devastating Fires Scorch California

Wildfires are raging through California and thousands of firefighters are battling them. Currently, there are 18 active California wildfires, the largest being the Carr Fire in Redding, which has burned 131,896 acres in the past week. As of Friday, August 3rd, it’s 39% contained.

In addition, the Ferguson Fire in Yosemite National Park has forced the park to close for the first time in 20 years. It will remain closed to all visitors through Sunday, August 5th. The fire has covered 69,440 acres and is 41% contained.

To view a map of all the major California wildfires, click here.

United Valley has compiled a short list of carriers with either mobile catastrophe teams or claims contact information.

Claims Reporting

  • Via telephone: Please continue to report losses through Encompass Claims Service at 800.588.7400.
  • Via facsimile: Please utilize a Property Acord or Auto Acord form and fax to 866.286.5221.
  • Via online claims reporting: Located on Encompass Express. Please be sure to complete all blanks and refer to the dates of loss and perils listed above in the remarks section to assure the claim will automatically track to the appropriate office for handling.

Important Catastrophe Contact Information:
Catastrophe Claim Center
P. O. Box 632119
Irving, Texas 75063
Phone: 800.340.3016
Fax: 888.262.0912
Catastrophe Agent Inquiry Line: 800.546.8937 (for agent inquiries only)

Mobile Site: 8/2 through 8/5
Shasta High School
2500 Eureka Way
Redding, CA 96001
Hours-Daily: 10:00 a.m. to 4:00 p.m.

Mercury Claims Representatives 7/31 through 8/5:

  • Wednesday 8/1 through Friday 8/3: Eric Reeson, 530.650.6757 and Rodolfo Garcia, 714.504.2858
  • Saturday 8/4 and Sunday 8/5: James Lian 909.285.5282

Claims Reporting & Inquiries:
Toll Free: 866.642.2567
Angie Kent, Customer Care Supervisor, 217.862.1438,

Designated Claim Unit:
Blaine Marty, Claims Supervisor, 217.862.8977,
Zachary McPherson, Claims Supervisor, 217.862.8932,
Glendon Bradley, Claims Supervisor, 217.862.8979,

The Hartford:
24/7 claims at 1.800.243.5860
Shasta College
11555 Old Oregon Trail
Redding, CA 96003
Hours: 8:00 a.m. to 6:00 p.m.

Call 1.855.473.6410.

Pacific Specialty:
If you need to file a claim or have any questions related to the California Wildfires, please call 800.962.1172.

The Safeco/Liberty Mutual RV is located at:
Shasta High School
2500 Eureka Way
Redding, CA 96001
Hours of Operation: 9:00 a.m. to 7: 00 p.m.

Mobile Claim Office Location:
Shasta College
11555 Old Oregon Trail
Redding, CA 96003
Hours: 8:00 a.m. to 6:00 p.m.